Privacy Policy

Introduction

HomeClick ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and real estate services (collectively, the "Services").

Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Property Information: Information about properties you're interested in, including saved listings, notes, photos, and preferences.
• Communication Data: Messages you send to our agents or through our AI assistant, including chat history.
• Transaction Data: If you work with our agents, we collect information related to real estate transactions.

Information Collected Automatically

• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: Pages visited, features used, search queries, and interaction patterns.
• Location Data: With your permission, we may collect precise location data to help find nearby properties.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process property searches and save your preferences
• Enable AI-powered property analysis and recommendations
• Facilitate communication between you and our agents
• Send you important updates about your account and transactions
• Analyze usage patterns to improve our platform
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

How We Share Your Information

We may share your information in the following circumstances:

• With Our Agents: When you request to work with a HomeClick agent, we share relevant information to facilitate the transaction.
• Service Providers: We work with third-party vendors for hosting, analytics, payment processing, and other services.
• AI Processing: Property analysis may be processed by AI services (e.g., OpenAI) to provide insights. We minimize personal data sent to these services.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-Out: Opt out of marketing communications and certain data uses

To exercise these rights, please visit our Privacy Choices page or contact us at privacy@homeclick.me.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete your personal information
• Right to opt-out of the "sale" of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, secure authentication (including Firebase Auth), and regular security assessments. However, no method of transmission or storage is 100% secure.

Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our Services may contain links to third-party websites (e.g., Redfin, Zillow). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@homeclick.me
• Phone: (626) 235-7953
• Address: San Jose, California